Shipping policy

1. Packaging and Delivery Guidelines

When acquiring substantial furniture items, it is imperative to ensure compatibility with property access and intended room placement. Verify adequate height, width, and diagonal depth to facilitate seamless entry and maneuvering around corners and through doors.

2. Pre-Delivery Considerations

Prior to placing an order, customers are advised to thoroughly assess the dimensions of the intended space. It is crucial to inform us of any potential delivery challenges or obstacles. Ensure that the selected items can pass through all entryways, elevators, and stairways in your home. Adherence to these steps is vital to ensure efficient delivery and avoid returns. Charges will be applied for re-delivery due to failed attempts or cancellations.

 

3. Pre-Order Recommendations

Before finalizing an order, consider the following tips:

  • Identify the optimal pathway from outside your home to the room of placement.
  • Confirm unobstructed and sufficiently wide access points.
  • Measure the heights and widths of all entryways, stairways, and hallways both inside and outside your home (refer to 1).
  • Measure the interior widths, depths, and heights of all elevator doors designated for delivery.
  • Measure entry clearance – the distance from the wall through the doorway to the opposite wall (refer to 2).
  • Consider all architectural details, corners, ceiling height, stairways, and low hanging fixtures. Factor in any obstacles (refer to 3).
  • Ensure the item’s minimum clearance does not exceed the height or width of any entryways designated for delivery, including elevators and stairways.
  • Note that provided furniture measurements reflect overall dimensions and do not include packaging.
  • Account for the size of the packaging, which may be approximately 15% larger than the actual dimensions of the furniture.
  • For larger sofas, confirm there is sufficient space for turning the furniture.
  • Consider internal obstacles such as wall lights, low-hanging lights, framed prints, low ceilings, and beams.

 

4. Disclaimer Regarding Furniture Purchase

This information serves as a guide and does not guarantee a perfect fit for your furniture purchase. Our delivery personnel are not equipped to remove doors, windows, or stair banisters. If such removal is necessary for the furniture to fit, the customer must arrange this independently.

 

5. Measurement of Placement Space

Ensure that the furniture will fit the designated space in the room where it will be placed. Refer to our website and product pages for dimensions. For additional details, contact our Customer Care.

6. Packaging Protocol

While we take pride in the careful handling and craftsmanship of our products, it is essential to secure them during transit. Multilayer packaging involves plastic wraps, bubble sheets, foam sheets, foam corners, all enclosed in heavy-gauge corrugated boxes. Wooden crates may be used for added protection.

7. Transfer of Risk:

Shipping and Delivery:

The risk of loss and title for items purchased from D’designer pass to you upon delivery to the carrier. We are not responsible for any delays, damage, or loss that may occur during shipping.

Damaged or Lost Items

If your product is damaged during transit or lost in transit, please contact the carrier directly to file a claim. We will assist you in providing any necessary information for the claim process.

Quality Assurance

We take pride in the quality of our products. If you receive a defective or damaged item, please contact our customer support and we will work to resolve the issue promptly.

8. Unpacking Your Order

Upon receiving your items, kindly be aware that our delivery personnel are not authorized to wait while you unpack the goods. If you observe any significant visible damage to the external packaging (such as carton or crate), please bring it to the attention of the delivery personnel. You may then proceed to open the goods yourself or seek assistance from a local carpenter if it involves a wooden crate. Inspect the contents thoroughly for any damage, and make sure to show it to the delivery personnel. Additionally, we recommend taking pictures of the damaged product or packaging and emailing them to MAGARI along with your Order details. Make a note of the damage on the Proof of Delivery Slip or Airway Bill (AWB). Upon receipt, customers are responsible for inspecting goods within 24 hours of delivery. No return will be accepted if the unpacking and damage are notified later than 24 hours from the time of delivery.

In the event that the package is unboxed before reaching the designated room, D’designer's liability concludes at that point. Subsequently, any incidental damages or blemishes incurred during the process of moving the product to the designated room become the responsibility of the customer. We encourage customers to exercise caution during the relocation process to ensure the integrity of the product.

9. Delivery Personnel Limitations

Delivery personnel are not authorized to wait during unpacking and are not obliged to open or assemble furniture. Cooperation is urged, refraining from compelling personnel to undertake such tasks.

IMPORTANT: Please be aware that the Delivery Personnel are not authorized or obligated to open or assemble furniture or packages. Their responsibility is solely to deliver the goods to the customer, as they are not directly employed by or affiliated with Third Party Logistics companies. We kindly request your cooperation in refraining from pressuring them to open crates or packages.

10. Customer Responsibility

Customers are responsible for accurately measuring furniture and package sizes. Ensure compatibility with entryways and rooms before ordering. MAGARI is not liable for delivery failures due to refusal, unavailability, or inaccurate measurements. Additional charges may apply for subsequent delivery attempts.

IMPORTANT: Customers are responsible for measuring furniture and packages. We strongly advise carefully reviewing the sizes mentioned on the product page to ensure the furniture fits into your entryway and rooms before placing an order. We will not be held responsible if the furniture does not fit or pass through the entryway, stairway, etc. Please note that any failed delivery due to refusal or unavailability, and any subsequent delivery attempts, will incur additional charges by us or the logistics partner.

11. Information Regarding Higher Floors

Our delivery personnel will deliver goods to your building premises or wherever it is physically possible. For deliveries to higher floors, there may be additional charges. Kindly inform us of details such as the availability of a “Service Lift” to facilitate a smoother delivery process.

These terms are subject to periodic updates, and customers are advised to review them regularly for any changes.