Returns  

Because you are buying the goods by internet order, you may have a right of cancellation and return. If you do (and only if you do), these are the terms that apply (but please note we cannot accept the return of goods in certain circumstances). You can return the other item within one week (07 days) of the item being delivered to you only if there is damage on arrival that is noted. Return requests are not accepted after one week (07 days) from the date of delivery. The product should be in the state you received it and in the original packaging. Products purchased under any promotional offer or discounted scheme cannot be exchanged. All costs of return shipping need to be borne by the customer. If at the time of delivery and/or within 7 days from the date of delivery of the product(s), any defect is found, then the buyer of the product(s) can ask for a replacement of the product(s) from the company subject to the following terms and conditions:  

1. Notify the company of any defects in the product(s) at the time of delivery of the product(s) and/or within 7 days from the date of delivery, and the product will be replaced in return for the defective product(s). If a similar product is not available, then the same shall be replaced with some other product of the same value.  
2. Replacement can be for the entire product(s) or part(s) of the product subject to availability of the same with the company.  
3. Please email us at contact@Magari.in with your order number and details along with a photo of the damage, if possible, within 24 hours of receiving the order.  
4. In any event, you may not return orders for specially commissioned, bespoke, or personalized goods.  
5. The goods must be returned to us within 20 business days after our approval/your request for returning the order and should meet return policy terms.  
6. The return requests are evaluated by our technical team, and our customer support will be contacting you based on the evaluation within 24 hours.  
7. Return pickup of the product will be scheduled based on your subsequent interactions with our customer support representative.  
8. The product scheduled for return pickup will be picked up by our logistic partner from the original shipping address of the order within one week of the initiation of the return request. The following products shall not be eligible for return or replacement:  
9. If the delivered product has slight variance with the product ordered or if the product is made on order and damages due to misuse of the product.  
10. Incidental damage due to malfunctioning of the product.  
11. Any consumable item that has been used/installed.  
12. Digital products/services.  
13. Any damage/defect that is not covered under the manufacturer's warranty.  
14. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging (if any), and all other items originally included with the delivered product(s).  

The returns policy for each product is dependent on both the product type and the trader's own returns policy. The purchaser may be asked to pay a handling fee of 10% of an item's purchase amount if the trader requires it.  

If the company has suspicion or knowledge that any of its buyers and we are involved in any activity intended to provide claims or information that is false, misleading, or not genuine, then the company may, while reserving its rights to initiate civil and/or criminal proceedings against the member, also, at its sole discretion, suspend, block, restrict, cancel the display name of such buyer and company, and/or disqualify that user and any related users from availing protection through this program.  

The company reserves its right to initiate civil and/or criminal proceedings against a user who files an invalid and/or false claim(s) or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, the company may, at its sole discretion, suspend, block, restrict, cancel the display name [and its related display names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who knowingly and with intent to injure, defraud, or deceive files a fraudulent complaint containing false, incomplete, or misleading information may be guilty of a criminal offense and will be prosecuted to the fullest extent of the law.  

CLAIMS AND REMEDIES WITH RESPECT TO ANY OF OUR PRODUCTS, SERVICES, OR SITE CONTENT, OUR SOLE AND EXCLUSIVE OBLIGATION OR LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY WILL BE, IN OUR DISCRETION, TO REPLACE AND DELIVER EQUIVALENT PRODUCT ITEMS AS SOON AS REASONABLY POSSIBLE.  

THE APPLICABLE CLAIM MUST BE BROUGHT WITHIN THIRTY (30) DAYS AFTER DELIVERY FOR PERISHABLE PRODUCTS AND ONE HUNDRED EIGHTY (180) DAYS AFTER DELIVERY FOR NON-PERISHABLE ITEMS, OR WE SHALL NOT BE LIABLE, AND YOU WILL HAVE WAIVED ANY AND ALL RELATED CLAIMS REGARDING SUCH PRODUCT ITEMS. 

Dispute 

Generally, transactions are conducted smoothly in the Company. However, there may be some cases where both the buyers and the Company may face issues. We have a Dispute Resolution process to resolve disputes between buyers and the Company.  

What is a dispute? A dispute can be defined as a disagreement between a buyer and a Company in connection with a transaction on the website.  

How is a dispute created? Whenever there is a disagreement, the buyer can write to info@Magari.com to raise a dispute. Disputes can be raised at a particular transaction level.  

What are the various types of disputes? Following are the indicative examples of potential disputes:  

• Wrong item received  
• Item not as described  
• Damaged or seal broken on product  
• Part/Accessory missing  
• Item not compatible  
• Company description/specification wrong  
• Defective (functional issues)  
• The product not working and the manufacturer claims an invalid invoice  

In case the Company rejects the return request of the buyer, and the buyer raises a dispute, then the Company will try to mediate and resolve the dispute between both parties. If the dispute is resolved in favor of the buyer, an exchange is provided once the product is returned to the Company. If the dispute is settled in favor of the Company, the buyer is not entitled to any exchange/refund.  

Email Abuse & Threat Policy Private communication, including email correspondence, is not regulated by Company. The company encourages its users to be professional, courteous, and respectful when communicating by email. However, Company will investigate and can take action on certain types of unwanted emails that violate Company policies. Such instances:  

1. Threats of Bodily Harm: The company does not permit users to send explicit threats of bodily harm.  
2. Misuse of Company System: The company allows users to facilitate transactions through the Company system but will investigate any misuse of this service.  
3. Spoof (Fake) Email: The company will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to us through the Contact Us tab.  
4. Spam (Unsolicited Commercial Email): The company's spam policy applies only to unsolicited commercial messages sent by Company users. Company users are not allowed to send spam messages to other users.  
5. Offers to Buy or Sell Outside of the Company: The company prohibits email offers to buy or sell listed products outside of the Company's website. Offers of this nature are a potential fraud risk for both buyers and us. Company policy prohibits user-to-user threats of physical harm via any method, including phone, email, and on our public message boards. Violations of this policy may result in a range of actions, including:  

1. Limits on account privileges  
2. Account suspension  
3. Cancellation of listings  
4. Loss of special status  

 

Other Businesses Company does not take responsibility or liability for the actions, products, content, and services on the website, which are linked to affiliates and/or third-party websites using website APIs or otherwise. In addition, the website may provide links to the third-party websites of our affiliated companies and certain other businesses for which the Company assumes no responsibility for examining or evaluating the products and services offered by them. The company does not warrant the offerings of any of these businesses or individuals or the content of such third-party website(s). The company does not endorse, in any way, any third-party website(s) or content thereof. 

 

Cancellation 

• Change in Specification or Cancellation of Order: Customers are requested to go through all the specifications, drawings, and terms before signing the Order. Additional charges will be applicable for any changes made after confirmation. Order once placed cannot be canceled as the Products are customer specific and the advance amount will not be refunded.   
• Delivery Schedule: Company will under normal circumstances deliver the Product to the Customer within the said delivery period from the date of signing the order and receipt of 100 % of the total value of the Product plus taxes. This delivery period is indicative and barring exceptions will be adhered to. However, the company will not be responsible for any delay due to natural calamities, bad weather conditions, fires, strikes, close-outs, riots, or in case of any other unforeseen circumstances, the company will be protected under the Force majeure clause. If any delay, the same will be intimated to the customer.    
• Claims If the good supplied is found to deviate from the original order, a written claim should be filed immediately on handing over in writing by mail or letter. The provision of law shall apply to any hidden defects. Whenever a claim is made in due time and its contents are deemed to be substantiated, the company will replace the good admittedly being defective and replacement of defective items would be made as per normal delivery schedule. Claims and complaints do not entitle the purchaser to withhold the balance payment.